The butler service was extraordinary. Flowers, champagne, and a personalised note waiting in the room.
WiFi kept dropping in the heritage wing. Had important video calls and it was a constant struggle.
The infinity pool on the 57th floor is genuinely one of the most iconic experiences in modern travel.
Check-in took nearly 45 minutes which was disappointing for a hotel of this calibre.
The spa experience here is genuinely world-class. The Moroccan bath ritual was unlike anything.
Room sizes are generous and the design is contemporary. Loved the floor-to-ceiling windows.
The gold and jewel-toned interiors are overwhelming after two days.
Concierge secured last-minute Broadway tickets that I assumed were impossible to get.
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